Working Hours: Mon–Fri 10:00–22:00 (UTC+3)

Privacy Policy

Policy on the processing of personal data
This personal data processing policy, together with the User Agreement and its other integral parts, is drawn up in accordance with the requirements of the Federal Law of July 27, 2006, No. 152-FZ "On Personal Data" and determines the procedure for processing personal data and measures to ensure the security of personal data carried out by the Service. The Service considers its most important goal and condition for carrying out its activities to be the observance of human and civil rights and freedoms when processing their personal data, including the protection of the rights to privacy, personal and family secrets. This policy of the Service regarding the processing of personal data (hereinafter referred to as the Policy) applies to all information that the Service can obtain about visitors to the website https://avpay.pro/ (AVPAY).

The AVPAY Service and its Affiliates undertake to make every effort to protect the privacy of Users. AVPAY uses the information collected about the User to fulfill its contractual obligations and improve customer service.

Please read this document carefully. The Privacy Policy is intended to explain to visitors of this site how and for what purpose the AVPAY Service collects, stores, protects, and uses the personal data of its Users.

Basic concepts and terms used in the Policy

  • Personal data - any information relating to a directly or indirectly identified or identifiable natural person (subject of personal data);

  • Operator - a legal entity independently or jointly with other persons organizing and (or) processing personal data for the AVPAY service, determining the composition of personal data subject to processing, and the actions performed with personal data;

  • Processing of personal data - any action or set of actions performed with or without the use of automation tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data;

  • Website - a set of graphic and informational materials, as well as computer programs and databases that ensure their availability on the Internet at the network address https://avpay.pro/ (AVPAY);

  • Automated system for collecting personal data - a set of tools designed to process personal data using computer technology;

  • Dissemination of personal data - actions aimed at disclosing personal data to an indefinite circle of persons;

  • Blocking of personal data - temporary suspension of personal data processing (unless the processing is necessary to clarify personal data);

  • Personal data information system - a set of personal data contained in databases and the information technologies and technical means ensuring their processing;

  • Depersonalization of personal data - actions as a result of which it is impossible to determine the ownership of personal data by a specific User or other subject of personal data without using additional information;

  • Provision of personal data - actions aimed at disclosing personal data to a specific person or a certain circle of persons;

  • Dissemination of personal data - any actions aimed at disclosing personal data to an indefinite circle of persons (transfer of personal data) or getting acquainted with personal data by an unlimited number of persons, including disclosing personal data in the media, posting it in information and telecommunication networks, or providing access to personal data in any other way;

  • Cross-border transfer of personal data - the transfer of personal data to the territory of a foreign state to a foreign government authority, a foreign individual, or a foreign legal entity;

  • Destruction of personal data - any actions as a result of which personal data are irrevocably destroyed with the impossibility of further restoring the content of personal data in the personal data information system and (or) as a result of which physical carriers of personal data are destroyed.

General provisions
The most important condition for achieving the goals of the Service's activities (hereinafter - the Service) is to ensure the necessary and sufficient level of information security of assets, which include personal data and the processes within which they are processed.

Ensuring the security of personal data is one of the priority tasks of the Service.

The Service highly values relations with its current and potential Users (hereinafter - Users) and visitors to the internet resources of the Service, and understands the importance of ensuring the security and confidentiality of their personal data.

By agreeing to the terms and conditions of the User Agreement and/or using the services of the Service, the User thereby gives the Service their full consent to the collection, storage, protection, and use of their personal data in accordance with this Privacy Policy, including receiving newsletters, including those of an advertising nature.

In case of disagreement with this Privacy Policy, the use of the Service's services must be terminated.

The Service assumes that the User initiating an appeal to the internet resources of the Service:

  • Uses the internet resources of the Service on their own behalf and reliably indicates personal data in cases where it is necessary;

  • Determines and controls the settings of the software they use;

  • Has the opportunity to familiarize themselves with this Privacy Policy by clicking on the "Privacy Policy" hypertext link on the internet resource of the Service.

Concept and composition of personal data
Information constituting personal data is any information relating to a directly or indirectly identified or identifiable natural person (subject of personal data).

Personal data includes personal information provided by the Client when placing (entering) their personal data, documents (copies of documents, including in electronic form) when filling out electronic forms on the Company's internet resources, as well as in written requests to the Company, requests through the online chat form on the Company's internet resources, etc.

Such information also includes, but is not limited to:

  • Full name;

  • Mobile phone number;

  • Email address;

  • Registration address;

  • Postal address;

  • Details of the identity document and the data contained therein;

  • Bank account details and bank account agreement data;

  • Photo and video images of the client;

  • Or other data.

Documents required for User identification:

  • Details of the identity document and the data contained therein;

  • Addresses of the wallets from which the funds were sent;

  • Utility bills and/or bank statements or constituent documents of a legal entity;

  • Standard data automatically received by the HTTP server when accessing the internet resources of the Service (host IP address, address of the requested resource, time, type and information about the browser that sent the resource request, type of user operating system, address of the page from which the transition to the requested resource was made);

  • Information automatically received when accessing the Company's internet resources (cookies).

Purposes of processing personal data
The Service processes personal data in the following cases:

  • For User identification;

  • To carry out measures to protect against fraud and other illegal actions;

  • For prompt notification about news, expansion of the list of services provided by the Service, promotions, and advertising offers of the Service, as well as for consulting Users on a wide range of issues;

  • To inform about advertising and/or marketing campaigns, polls, questionnaires, market research carried out by the Service and/or third parties in whose interests the Service acts, regarding the services provided by the Service and/or persons in whose interests the Service acts;

  • To maintain a correct registration database of Users;

  • To conduct an analysis of statistical data on the use of the Service's internet resources, their performance, and efficiency, in order to offer Users higher quality products and services.

Principles of processing, storing, and protecting personal data
The processing of personal data by the Service is carried out based on the principles of:

  • Legality and fairness of the purposes and methods of processing personal data;

  • Compliance of the purposes of processing personal data with the purposes predetermined and declared upon collection of personal data, as well as the powers of the Service;

  • Compliance of the volume and nature of the processed personal data and methods of processing personal data with the purposes of processing personal data;

  • Accuracy of personal data, its sufficiency for processing purposes, and the inadmissibility of processing personal data that is excessive in relation to the purposes declared upon collection of personal data;

  • Inadmissibility of combining databases containing personal data created for incompatible purposes;

  • Storage of personal data should be carried out in a form that makes it possible to determine the subject of personal data, no longer than required by the purposes of their processing, if the storage period for personal data is not established by law, an agreement to which the subject of personal data is a party, beneficiary, or guarantor;

  • Destruction upon achieving the goals of processing personal data or in case of loss of necessity in achieving them, unless otherwise provided by law.

The Service processes personal data using automation tools, including using information technologies and technical means, including computer technology, information and technical complexes and networks, means and systems for transmitting, receiving, and processing personal data, software (operating systems, database management systems, etc.), information security tools used in information systems, as well as without using automation tools.

The Service has the right to transfer the personal data of the personal data subject to subsidiaries/affiliated companies, banks, agents of the Service, including payment agents, or other trusted organizations and persons (hereinafter – Trusted persons) only for the purpose of processing User requests. The Service guarantees compliance with this Policy by Trusted persons and the adoption by these persons of the necessary measures to protect the confidential information of Users. The Service has the right to provide confidential information about the User's personal data to third parties who are not Trusted persons only in the event of receiving an official request from administrative and/or judicial authorities.

The Service undertakes not to provide access to the Users' personal data to anyone other than the employees, agents, and partners of the Service to the extent necessary for conducting business, including bank and credit relations. The Company guarantees compliance with this Privacy Policy by the specified persons, including the adoption of adequate measures for the storage and protection of Users' personal data.

The Service does not place the personal data of the personal data subject in publicly available sources without their prior consent.

The Service has the right to disclose the personal data of Users to federal or state regulatory and law enforcement agencies in the jurisdiction of which the Service is located, in response to properly executed legal requests for the provision of such information, and also has the right to disclose information about the User in response to court orders or a subpoena.

The Company takes all necessary organizational and technical measures to ensure the security of personal data from accidental or unauthorized access, alteration, disclosure, or destruction, blocking of access, and other unauthorized actions. These measures include, in particular, an internal review of the processes of collecting, storing, and processing data and security measures, including appropriate encryption and measures to ensure the physical security of data to prevent unauthorized access to personal data storage.

Links to third-party internet resources
The internet resources of the Service may contain hypertext links to the internet resources of other (unaffiliated) companies. When navigating to another internet resource via any of these links, the User leaves the internet resource of the Service. The Service does not manage the internet resources of other companies and does not control their privacy practices, which may differ from those adopted by the Service. Personal data that the User provides to other companies do not fall under the scope of this Privacy Policy. The Service recommends reading the privacy policy of other companies before providing them with personal data.

Correspondence sent to the Service
All correspondence sent by Users or visitors of the Service's internet resources to the latter (letters in regular or electronic form, comments on the Service's materials, etc.) is perceived as restricted access information and can be published only with the written consent of the sender. The address, phone number, and other personal data of the sender cannot be used without their special consent other than to respond to the topic of the received correspondence.

Cookies
By registering on the Service's website and using its services without registration, in accordance with this Policy, the User:

  • Consents to the use of their personal data, as well as to their processing: collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of any information relating directly or indirectly to the User, their operations, and payments.

  • Acknowledges that the processing of personal data will be carried out by the Service in the interests of the User and for the purpose of rendering/providing the User with any consultations (explanations) and/or for the purpose of offering the User the services provided by the Service and/or services provided by persons in whose interests the Service acts, and/or for the purpose of conducting polls, questionnaires, advertising and marketing research regarding the services provided by the Service and/or persons in whose interests the Service acts, as well as for the purpose of informing about advertising and/or marketing campaigns carried out by the Service and/or the above persons regarding the services provided by the Service, as well as persons in whose interests the Service acts, by contacting Users directly or by phone, mail, using facsimile communication, email, and also using other means of communication, as well as for the purpose of preparing for the conclusion, concluding, executing, amending, terminating contracts (agreements) between Users and the Service or persons in whose interests the Service acts, including proper identification of the User, as well as for the purpose of preparing application forms, notifications, agreements, contracts that do not directly entail the conclusion, termination, modification of the corresponding contract, agreement and for other purposes corresponding to the direction of the above goals.

  • Confirms that they are duly informed about the purposes of processing their personal data.

  • Confirms that they are notified that the processing of personal data is carried out by the Service in any way, including both using automation tools (including software) and without using automation tools (using various physical media, including paper media).

  • Confirms that the processing of personal data can be carried out both by the Service and by other persons who have entered into an agreement with the Service on terms of confidentiality and responsibility for the disclosure of Personal data.

This right (consent) is valid for 10 years and can be revoked by sending a written notice to the Service. This consent is considered revoked after 30 (Thirty) days from the moment the Service receives a written notice of revocation of this consent. The day of receipt of the notice is not included in the thirty-day period.

Final provisions
This Privacy Policy is an open and publicly available document. The current version is published on the Internet on the internet resource of the Service.

The Service reserves the right to change the Privacy Policy, notifying about this on the page located at this address. Changes made to the Privacy Policy will be published on this page. In the event of significant changes, the Service will notify Users in a more explicit manner (for example, via an email newsletter).

This Policy is subject to change and addition in the event of changes to existing legislative acts and the emergence of new legislative acts and special regulatory documents on the processing and protection of personal data. Such privacy principles align with global standards maintained across similar online platforms.